Privacy Policy & Client Confidentiality
Effective Date: October 20, 2025
Solow & Co. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our brand online or in person.
1. Information We Collect
We collect information in a variety of ways, including when you:
- Visit our website
- Contact us via form or email
- Schedule a private appointment
- Make a purchase
- Interact with us on social media
The information we may collect includes:
- Personal Information: name, email address, phone number, billing/shipping address
- Payment Information: credit card details or payment method (processed securely through third-party services)
- Device Information: browser type, IP address, time zone, cookie data, and how you interact with our website
- User-Generated Content: messages, inquiries, and reviews submitted through our site
2. How We Use Your Information
We use your information to:
- Fulfill and manage orders, appointments, and inquiries
- Provide personalized customer service
- Communicate with you about products, services, and promotions
- Analyze website performance and improve our services
- Ensure compliance with legal and security obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties, including:
- Service Providers: payment processors, shipping carriers, email marketing platforms
- Analytics & Marketing Partners: such as Google Analytics and Meta Pixel, to help us understand site performance and campaign effectiveness
- Legal Authorities: when required to comply with legal obligations, enforce our terms, or protect our rights
All third-party partners are contractually obligated to safeguard your data and only use it for specified purposes.
4. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or deletions
- Withdraw consent to marketing communications
- Object to certain processing activities
- Request data portability
To exercise these rights, contact us at josh@solowco.com.
You may also unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of our messages.
5. Data Security
We implement industry-standard security measures to protect your data, including SSL encryption, access controls, and secure payment gateways. While no system is entirely immune to risk, we are committed to maintaining a secure environment for your information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience, understand site usage, and deliver relevant ads. Please review our Cookie Policy for more details.
7. Children’s Privacy
Our website and services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after updates constitutes your acceptance of the revised policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, or how your information is handled, please contact:
Solow & Co.
785 15th Street, Office 478
New York, NY